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Industrial Supplies That Keep Your Projects Moving
From abrasives and welding equipment to safety gear and power tools, Inpro delivers the quality industrial supplies Maine’s manufacturing and construction professionals depend on.
We offer bulk discounts. Call 1-800-866-1865 to inquire.
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About Inpro
For decades, Inpro has been New England’s trusted partner for industrial supplies, serving manufacturing and construction professionals with an extensive inventory of quality tools and equipment. From our Windham facility, we’ve built a reputation for reliable service and deep industry expertise that keeps projects on track and businesses running smoothly.
What sets us apart is our commitment to understanding your specific needs and providing personalized solutions that go beyond just filling orders. Whether you’re looking for cutting-edge metalworking tools, essential safety equipment, or specialized industrial supplies, our experienced team is here to help you find exactly what you need to get the job done right.
Contact us
Whether you need a specific tool, bulk supplies, or expert advice, our team is here to help you find the right solution.
Have a question about our products or need help finding the right industrial supplies for your project? We’re here to help. Reach out using the form on this page, give us a call, or stop by our Windham location to speak with our team.
Give us a call
800-866-1865
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207-892-1777
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Frequently Asked Questions
Find answers to common questions about our products, services, and ordering process.
What do I do if the items received are damaged?
We ship FOB Destination, retaining responsibility for freight related damages until product ownership is transferred with the customer’s signature on the bill of lading. It is important the customer inspects and notes shortages, irregularities, broken or crushed boxes on this document. After delivery, we have littlerecourse with a shipper for visible damages or box count shortages not noted. We replace at “no charge” product listed as damaged on the bill of lading. Damages must be reported within 48 hours of delivery.
In the event of hidden damages, we will replace product that conceivably could have been damaged in shipment and address the damage with the shipper. An example could include fragile items damaged by vibration where the exterior packaging is intact.
When a customer uses their own shipping account, the product is shipped FOB Shipping Point and ownership is transferred when the product leaves our dock. With ownership transfer, we have no standing in any damage claim and it is the responsibility of the customer to settle with the shipper.
What do I do if shortages are discovered or I receive the wrong product?
Inpro strives to ship both quickly and accurately, but product mis-shipments can occur. Please notify INPRO as soon as discovery is made. We will ship the correct material and/or arrange to have any mis-shipped items returned to us at our expense. Our inventory counts and shipping system allow easy confirmation of these errors if reported quickly. Subsequently, they must be reported within five working days of receipt.
When will my credit card be charged?
There is a limited window of about 10 days to use a credit card authorization generated with an order. Since back orders and out of stock items may fall outside this authorization period, a credit card is charged at the time of the order. Most major firms, such as airlines, use this practice which is the industry norm. Inpro has never had an incident of credit card theft or misuse and is fully bonded for theft by its employees.
Is my credit card information safe?
Credit card information is not entered or stored in any computer preventing any loss of information via hacking the internet. The credit card number on the original entry is blacked out after the transaction is completed.
For orders placed through Inproweb.com, your credit card information is secured off-site by our mechant gateway, Stripe.com. Their data center employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls. Stripe uses the latest in encryption technology to protect your sensitive information and identity. All Stripe stores are automatically PCI compliant, and their entire network is independently audited against stringent PCI security standards every three months. They are featured on both Visa and Mastercard’s lists of PCI-compliant providers. No credit card information will be viewed or held at Inpro.
What credit cards do you accept?
We currently accept all major credit cards including VISA, MASTERCARD, and AMERICAN EXPRESS.
What freight carriers do you use?
INPRO utilizes UPS and FedEx, as well as LTL freight carriers when required. We ship FOB DESTINATION when using our freight accounts to retain ownership of the product. This allows easy resolution of freight or damage issues. Freight charges are prepaid and added to the customer invoice.
Can I use our freight account or ship freight collect?
Yes. However, in these situations, the shipment is FOB SHIP POINT and ownership changes to the customer when it leaves our dock. With the change of ownership, shipping damage resolution is the responsibility of the customer since INPRO has no title to the goods.